Wallaroo Square Shade Sail Sand : 4m x 4m

Shipping Policy

Order processing and verification typically takes 2-3 business days depending on demand levels and product shortages.

The expected time of arrival is 8-15 business days.

You will always receive an email once your order is processed as well as a tracking number.

Changes To Orders

Once an order is placed, we cannot add, remove, or change any items/addresses in the order.

Incorrect Addresses

In the event that a delivery address is submitted incorrectly when an order is placed, Summer Shield assumes no responsibility and cannot ship out a replacement package or refund these orders.

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Lost or Stolen Packages

We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.

Welcome to our Shipping Policy page. Understanding our Shipping Policy is crucial for a seamless shopping experience with us. We aim to ship your orders quickly and cost-effectively. This policy outlines the different aspects of shipping, including processing times, shipping rates, and more.

First, our processing time for orders is typically between 1-3 business days. However, some products may have a longer processing time due to high demand, so please check the product page for specific details. Orders placed on weekends or holidays will be processed on the next business day. We strive to process your orders promptly and keep you updated with the status.

Regarding shipping rates, we offer a variety of options to best suit your needs. Standard shipping is available for domestic and international orders. For domestic orders, you can expect delivery within 3-7 business days. Expedited shipping options are also available, which can significantly reduce the transit time to 1-3 business days. International shipping times vary by destination but typically range from 7-21 business days. Shipping costs are calculated based on the weight and destination of your order, and all rates will be displayed at checkout.

We partner with reliable carriers to ensure your orders are delivered safely and on time. However, unforeseen circumstances such as weather conditions and carrier delays can occasionally affect delivery times. If you have any concerns about the status of your order, please contact our customer support team for assistance.

For orders over a certain amount, we offer free shipping as a promotional offer. This amount may vary and will be explicitly mentioned on our website. Please note that free shipping promotions may have specific terms and conditions, such as a minimum order value or restrictions to certain regions.

We also understand the importance of tracking your orders. Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor the progress of your shipment online through our carrier’s website. In case you encounter any issues with tracking, our customer support team is ready to help.

International buyers should be aware that additional taxes or customs duties may apply upon arrival in your country. These charges are beyond our control and are the responsibility of the buyer. We advise you to check with your local customs office for more information on potential fees before placing an order.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate such requests, but once an order has been dispatched, we cannot guarantee that changes can be made.

Finally, if an order arrives damaged or is lost during transit, please report it to us within 7 days of the delivery date. Our team will initiate an investigation with the carrier and work towards a resolution, which may include a replacement or a refund.

Thank you for taking the time to review our Shipping Policy. Ensuring timely delivery with transparent practices is our priority. We hope this information helps to enhance your shopping experience with us.